FAQ

Questions, answered straight.

The short version: it runs in your account, we never see your data, and cancelling never locks you out. The longer versions are below.

Where things live.

The deployment model, and why there is nothing on our side.

Does Deadlift see my data?: No. Deadlift deploys entirely into your AWS account as a CloudFormation stack. There is no SaaS backend. Message bodies, receipt handles, and audit log entries are all stored in DynamoDB tables in your account, in your region. Nothing is exfiltrated.
How does Deadlift make money if there's no SaaS backend?: Deadlift is sold as a paid CloudFormation template through AWS Marketplace. You pay a monthly subscription that lifts limits in the deployed stack (unlimited DLQs, longer audit history, multi-user, etc.). The compute and storage costs are separate and show up on your AWS bill.
Can I see the source code?: Parts of Deadlift are open-source - the dashboard frontend, the infrastructure-as-code, and the marketing site are public on GitHub.

What it costs, what happens when you stop, who answers.

What's the AWS infrastructure cost?: For a typical Solo or Team deployment, expect single-digit dollars per month in AWS charges - mostly Lambda invocations, DynamoDB on-demand, and CloudFront egress. The stack uses pay-per-request DynamoDB, ARM Lambdas, and minimal CloudFront caching, so costs scale with actual usage rather than provisioned capacity.
What happens if I cancel my subscription?: Your CloudFormation stack stays in your AWS account. The dashboard becomes read-only via the tier gate (you can still browse, but mutations are blocked beyond Free-tier limits). You can delete the stack at any time from the CloudFormation console.
How do I get support?: Free and Solo get best-effort email support, Team gets priority email support, and Enterprise gets SLA-backed support with response time commitments. For now, while we're pre-launch, all support questions go to hello@deadlifthq.com.

Regions, FIFO queues, and the edges of the product.

Which regions are supported?: Any AWS region where SQS, Lambda, AppSync, DynamoDB, Cognito, S3, and CloudFront are all available. That's most regions, including all commercial regions in North America, Europe, and Asia-Pacific. The Enterprise tier adds multi-region support so you can manage DLQs across many regions from a single deployment.
Does it work with FIFO queues?: Yes. Deadlift preserves MessageGroupId on replay, regenerates MessageDeduplicationId when you edit a message body, and refuses to replay between mismatched queue types.

Ask us directly - we reply within two business days.